HCA Houston Healthcare West
Hospital · Houston
12141 Richmond Ave, Houston, TX 77082
About
Located at 12141 Richmond Ave in Houston, Texas, HCA Houston Healthcare West is a general hospital serving the local community. The facility provides a range of medical services, including emergency care, surgical procedures, and inpatient support. As a large healthcare provider, the hospital manages a variety of patient needs, from routine outpatient diagnostics to more complex surgical interventions and recovery care. Patient experiences at this facility are notably varied. Some individuals report positive interactions, highlighting the professionalism and compassion of specific nursing staff and medical teams who provided attentive care during their stays. Conversely, other patients have expressed significant concerns regarding communication gaps, administrative delays, and inconsistencies in the level of care provided across different departments. These reports often cite challenges with coordination during transitions between floors or shifts, as well as difficulties in receiving timely updates regarding treatment plans. As the hospital continues its operations and ongoing renovations, it remains a central point of care for the Houston area, with patient feedback reflecting a wide spectrum of experiences regarding service delivery and staff engagement.
Reviews HCA Houston Healthcare West
Patient experiences at this hospital are highly polarized, with many reporting excellent, compassionate care from specific nursing staff while others describe significant issues with communication, coordination, and long wait times. Negative feedback frequently highlights a lack of clear information regarding medical plans and poor administrative follow-through.
Strengths
- Compassionate and attentive nurses
- Efficient emergency department staff
Weaknesses
- Poor communication and coordination
- Long wait times
- Lack of patient status updates
- Understaffed hospital units
Best for
Patients seeking specific, highly-rated nursing care or emergency services, provided they are prepared for potential administrative delays.
Opening hours
- Friday
- Open 24 hours
- Monday
- Open 24 hours
- Sunday
- Open 24 hours
- Tuesday
- Open 24 hours
- Saturday
- Open 24 hours
- Thursday
- Open 24 hours
- Wednesday
- Open 24 hours
Contact
- 12141 Richmond Ave, Houston, TX 77082
- (281) 558-3444
- www.hcahoustonhealthcare.com/locations/west?utm_campaign=corp_listings_mgmt&utm_source=google&utm_medium=business_listing